Terms of Service

Last updated: 10 September 2026

Service Provider

Minni Sofia Hämäläinen / Minimente
NIF Z1294078B
Cortijo Cañada Honda
18850 Cúllar, Granada, Spain
Email: info@minimente.net
Phone: +358 50 362 4072

Service

Minimente offers remote discussion and guidance support for adults, young people and families. The aim of the service is to help you structure your life situation and find practical ways to support your well-being.

The service is not health care, psychotherapy, diagnostics or crisis services. In an urgent or serious situation, the client should contact the emergency or crisis services in their country of residence.

My MiniGuide

My MiniGuide is available to customers aged 18 and over. It includes a free private journal and the option to request personalised written guidance from a psychologist by using MiniGuide Credits.

Journal entries remain private unless the customer actively chooses to link an entry to a guidance request. A customer may also send a structured guidance request without linking a journal entry.

Customers can send a request whenever it suits them. A psychologist will review it and reply within 48 hours. My MiniGuide is a written guidance service, not live chat, unlimited messaging, healthcare, psychotherapy, diagnostic assessment or a crisis service. It is not monitored continuously. Anyone who may be in immediate danger should contact the emergency or crisis services in their country of residence.

MiniGuide Credits and responses

One MiniGuide Credit is used when a guidance request is submitted. The Credit is considered spent at that point, whether the request is based on a journal entry or submitted separately.

Only one guidance request may be open at a time. The customer may continue using the private journal while awaiting a response, but may not submit another guidance request until the psychologist has replied.

MiniMente will provide a written response within 48 hours of submission. Purchased MiniGuide Credits do not expire. Credit quantities, prices and applicable taxes are shown before payment.

My MiniGuide for organisations

An organisation may purchase a tailored MiniMente package that includes MiniGuide Credits for participating employees. The number of participants, Credits allocated to each employee, included programme or support and price are agreed with the organisation.

Each participating employee uses an individual account. The organisation paying for the service does not receive access to an employee’s private journal, guidance requests or the psychologist’s responses. Any organisation-specific administration or reporting arrangements will be set out in the relevant business agreement and must respect the employee’s confidentiality and applicable data-protection law.

Booking and payment

A reservation is binding once it has been confirmed. The price stated on the booking page is the final price for the customer and includes applicable taxes.

Cancellations

Appointments can be cancelled or rescheduled free of charge up to 24 hours before the appointment. An appointment cancelled less than 24 hours before its start time, or an unused appointment, will be charged in full. Sudden illnesses can be assessed on a case-by-case basis.

If the service provider cancels the appointment, the customer will be offered a new appointment or the payment will be refunded.

Remote meeting

The customer is responsible for a functioning network connection, a suitable device and a private place to participate. A replacement time will be agreed for a meeting interrupted due to a technical problem caused by the service provider.

Minors

The participation of a minor requires the consent of a guardian or other legal representative and the young person's own voluntariness. In the case of a child under the age of 13, the first meeting is primarily arranged with the guardian or family.

Security and confidentiality

The content of meetings and guidance requests will be handled confidentially. Private journal entries are not reviewed by a psychologist unless the customer shares an entry as part of a guidance request. If there is a serious concern about the immediate safety of the customer or another person, the customer can be referred to local services or necessary safety measures may be taken.

Right of withdrawal

As a rule, a service purchased remotely has a 14-day right of withdrawal. If the customer books an appointment or submits a MiniGuide request during this period, the customer requests that delivery of that service begin before the withdrawal period ends.

A MiniGuide Credit is spent when the guidance request is submitted and the psychologist’s work begins. This does not limit any mandatory statutory rights where a service is not supplied as agreed. To exercise a right of withdrawal or ask about an unused purchase, contact info@minimente.net.

The service is governed by Spanish law without prejudice to the customer's mandatory consumer protection rights.